Shipping and Return Policies
HOLIDAY SHIPPING INFO:
Please be aware of these important shipping deadlines:
For packages to be delivered by Christmas, you MUST place your order by:
Domestic Retail Ground, Media Mail: December 13
Domestic First Class, Priority, Priority express: December 20, at 2PM PST.
International First Class and Priority : December 6
International Priority Mail Express (to most locations): December 13
(Note: International shipping is not guaranteed, as customs and shipping times vary and can't be reliably estimated.)
For more information, please see the USPS 2019 Holiday Shipping Dates Page.
Domestic Ground Shipping Cut Off: December 13
For more information, including detailed shipping dates, please see the UPS Holiday Shipping Page (Check the tab that says December!)
Holiday Break: We will continue shipping orders until December 20th, 2019, but there is no guarantee they will arrive by Christmas. We will have a company-wide break starting December 21, and will be back in the office January 6.
General Shipping Info
Weekly Shipping: Our shipping days are Monday through Friday. If you order expedited shipping, we will ship as soon as we are able to on a business day. We do not ship orders on weekends.
Pre-Orders: Many of our items are pre-orders. We do our best to predict exact shipping dates and stick to timelines as closely as possible, but production timelines occasionally change. Keep an eye on our Production Updates page for our current production timelines!
International Orders: If you are ordering from outside of the US (such as, but not limited to, Japan or China), please ensure your address is romanized accordingly. The USPS requires that all addresses be romanized in order to ship orders.
You are responsible for any applicable taxes like VAT, import fees, or any other fees that are outside Materia Collective's control.
For orders with multiple items: we ship products together to keep everyone's shipping costs down. This means that products in-stock may be delayed if ordered together with pre-orders. If you'd like us to ship items separately, please email us at firstname.lastname@example.org.
Products ship from Seattle, Washington, USA. Please allow up to 5 business days for processing and packaging, and up to 14 days for shipping and delivery. International orders may take a bit longer to clear customs.
If we are not able to validate your shipping address, we will email you and hold your order until we receive confirmation.
By ordering from Materia Collective and its artists and label affiliates, you agree to, and are bound by, these shipping terms, unless prohibited or voided.
All sales and pre-orders are final, non-cancellable, non-returnable, and non-refundable.
Product Listings: Pricing and availability of items and products may change without notice. We reserve the right at any time and without notice to update production information and to correct and/or remove product-related errors, inaccuracies, and omissions.
Change of Address: You may request a change of address provided your order has not already been processed and shipped. Please email email@example.com using the email you used to place your order.
Undeliverable Orders: Materia Collective will notify you via email if your order is returned as undeliverable or unclaimed. This can happen if there are unpaid import fees, or invalid or improperly-formatted address, or any other circumstance outside Materia Collective's control. Returned orders will be returned to our inventory.
Your total cost for the purchase of any product includes shipping charges. For processed, shipped, and returned products, these fees are paid for, and cannot be refunded to you if your ordered item(s) are returned for a refund, or are undeliverable.
Refunds and Replacements: If you receive any product that's defective, or was damaged during transit, we are happy to replace it free of charge within 30 days of delivery.
Please email us if you have questions! We are available at firstname.lastname@example.org